New Salon booking policy starting April 1 2016


We launched a new appointment booking policy this week. To hold an appointment we require a deposit of $40 (or $20 for haircuts for children under 13) your deposit will be subtracted from your total at the register when you pay for your appointment.

You can use a Credit Card (Visa, Mastercard, American Express, even Discover!) or Visa debit card to make your deposit over the phone, send an email transfer, a paypal, or drop by with cash within 48 hours in advance of your appointment, you can even mail us a cheque as long as it arrives a week before your appointment so we make ensure it clears at the bank.

As long as we receive the deposit 48 hours or more before your appointment we will hold your spot. If we do not receive your deposit within 48 hours of your appointment will have to give it to someone on our waiting list. If you do not cancel your appointment within 24 hours of your appointment, or you fail to show up then you risk forfeiting your deposit (this is at the discretion of the owner)

Why? Because as a small business we have had far too many clients not show up for their appointments, a behavior we cannot afford to allow to continue. It’s not fair to the staff, other clients that are on our waiting list or to the business as a whole. My clients complain that they cannot get appointments with short notice, but that will never change unless we expand. Expansion is impossible if we spend money paying staff to stand around with open appointments. My salon staff are paid an hourly rate whether the clients arrive or not, I believe that is the only fair way. I have struggled with this idea for over a year and I’ve avoided implementing it because I hate that it’s become necessary. This deposit system will apply to all clients, please do not ask for special consideration because you “know me” or you think I “can trust you” The policy applies to everyone.

Thank you for understanding.

If you have any questions please email me directly at ellenoire@ellenoire.com

 

 


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